I have a possible claim, now what?!
The first step should always be to call our office. By doing this we can look over your policy, see if there is coverage for the incident, look over deductibles, and help decide if it is a claim worth filing.
- Filing a Claim:
- Contact your insurance company as soon as possible after the incident to report the claim. This can usually be done through their website, mobile app, or by calling their claims department.
- Provide detailed information about the incident, including the date, time, location, and a description of what happened.
- Assessment and Inspection:
- Your company may arrange for an inspection of the damage to your vehicle. This could involve sending an adjuster to assess the extent of the damage and estimate the cost of repairs.
- Choosing a Repair Shop:
- Your company may provide you with a list of approved repair shops. You can choose a shop from this list or, in some cases, select your own preferred shop.
- Approval for Repairs:
- Once the assessment is complete, your insurance company will determine whether the claim is covered and approve the necessary repairs. This may involve negotiating with the repair shop on the cost.
- Repair Process:
- The repair shop will begin working on your vehicle once they receive the necessary approvals. The time it takes to complete repairs can vary based on the extent of the damage.
- Rental Car Coverage:
- If your policy includes rental car coverage, Allstate may provide you with a rental car while your vehicle is being repaired.
- Closing the Claim:
- Once the repairs are completed, you may need to inspect the vehicle to ensure that the work meets your satisfaction. After this, Allstate will close the claim.
As for the specific time it takes to get a car to a shop and the overall process, this can vary widely depending on factors such as the availability of repair shops, the complexity of the damage, and the efficiency of the claims process. It’s advisable to contact Allstate directly for the most accurate and up-to-date information regarding their claims and repair procedures.
